Flaya Perfume

Postage and Packing

Delivery of Goods

We aim for you to receive your order within fourteen working days. This is subject to seasonal variation. Risk of damage or loss pass to you on delivery.

Parcels are sent 2nd Class via Royal Mail recorded delivery and require a signature upon delivery. We are unable to accept responsibility for any delay in delivery.

Due to the nature of our product, your order may have to be split into two or more parcels.

We can deliver to addresses in England, Scotland and Wales.

Postage and packing costs are added at the checkout stage.

Returns and Refunds

Please note that, as we use natural floral extracts and essential oils in our products, there may be variation in the colour of our perfume from batch to batch. This does not affect the quality of the product but is a natural variation in plant and flower harvests.

Our products should be stored in a cool dry place, out of direct sunlight.

We recommend you try a 10ml perfume before selecting the larger 30ml bottles.

Please contact us in writing if you are not completely satisfied with your purchase. You have fourteen days after receiving your order to inform us of an exchange or refund. Unless an item is faulty or damaged, we regret that return postage is not paid and is at your own expense and risk. We suggest, therefore, you return goods via a recorded delivery service. Goods must be returned in an unopened package. This does not affect your statutory rights.

We hope you are delighted with your purchase. In the unlikely event you receive a damaged parcel or defective goods please contact us immediately. To receive a refund or replacement goods must be returned unopened and unused within fourteen days of receipt of goods to:

Flaya
Grobdale of Balmaghie
Laurieston
Castle Douglas
Dumfries and Galloway
DG7 2PZ

Please include a copy of the original invoice, note of explanation and proof of return postage and cost. You will be responsible for any returned goods until they reach us, so we recommend sending the parcel using a recorded service.

80 % - 92 % organic ingredients

100 % vegan ingredients

Not tested on animals